Frequently Asked Questions
Everything you need to know about shopping with BENU Gyógyszertár Webshop.
What are the shipping costs and delivery times?
We offer standard shipping within 3-5 business days. Shipping is free for orders over 15,000 HUF. For smaller orders, a flat rate of 1,200 HUF applies.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your shipment's progress.
What is your return policy?
We accept returns for unworn items with original tags within 14 days of delivery. Please note that for hygiene reasons, certain items like earrings or undergarments cannot be returned.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), PayPal, and cash on delivery for domestic shipments.
How do I know which size to choose?
Each product page features a detailed size guide. We recommend comparing these measurements to your own to ensure the perfect fit.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team.